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Stop losing patients to the next clinic that picks up

Tesseron is a bespoke AI receptionist for UK and Ireland dental clinics. Configured to your tone, treatments, and protocols.

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30-minute call. No obligation.
The problem

The calls you're not seeing

A new patient calling a private clinic for the first time is working through a shortlist. The first clinic to pick up usually wins them. The clinics that ring out get crossed off, and the marketing spend that produced the call is gone with them.

The phones don't only ring during opening hours. The team can't always pick up. Voicemail backlogs build up on Monday mornings. Treatment enquiries that needed a return call within the day don't get one within the week. None of this shows up on a P&L line, but the lost bookings are real.

47%

of online bookings at UK dental practices happen outside business hours.

Software of Excellence, 2024.

What Tesseron does differently

Most AI receptionists are productised. Tesseron isn't.

01

Every enquiry answered

Voice 24 hours a day, seven days a week, alongside web chat, SMS, and WhatsApp. Unlimited concurrent calls. Emergency triage routes urgent patients straight through to the on-call clinician.

02

Treatment enquiries followed through to booking

The agent recognises Invisalign, implant, and cosmetic enquiries on the call and qualifies them properly. If the patient doesn't book on the first call, a multi-touch nurture flow continues by SMS, WhatsApp, or scheduled voice call until they book or decline.

03

When a patient needs a person, they get one, briefed and ready

Cold transfers degrade the call. Tesseron briefs the colleague on the conversation before the transfer happens. If no one is available now, the agent books a specific call-back slot in a named person's diary, not a vague promise.

04

Built around your clinic, not the other way round

Configured during a four-week onboarding. Your tone of voice, your treatments, your prices, your policies, your escalation rules. The agent your patients hear is yours, not a shared one with your name on it.

How a Tesseron engagement works

A four-week Partnership Onboarding Programme, then live and improving.

STEP 1

Discovery

We map your clinic's call patterns, treatment mix, peak-hour load, escalation rules, and the systems you want the agent to talk to.

STEP 2

Configuration

We configure the agent to your tone of voice, treatments, prices, policies, and escalation tree. We set up integrations with your calendar, payment processor, and any other systems exposing an API.

STEP 3

Go live

We test the agent with sample calls, train your team on the daily summary email and dashboard, and roll out safely. You can pause the agent at any time during go-live week.

STEP 4

Improve

We monitor the agent weekly for the first month, then monthly, adjusting configuration as patient patterns shift and your clinic's needs change.

One call. A qualified lead. A booked slot.

Sample call transcript

Redacted
Caller Hi, I'd like to book a consultation.
Tesseron Of course. I can help with that. Could I take your name please?
Caller It's Sarah Mitchell.
Tesseron Thank you, Sarah. Have you visited us before?
Caller No, this would be my first time.
Tesseron No problem. I have Thursday at 10am or Friday at 2pm. Which works better?
Caller Thursday at 10am, please.
Tesseron Perfect. You're booked in for Thursday at 10am. I'll send a confirmation text now.

CRM record · auto-created

After
BEFORE New enquiry received via phone. No record created. Staff made a note on paper.
After · Structured capture
Name
Sarah Mitchell
Enquiry type
New customer, consultation
Urgency
Non-urgent · flexible
Appointment booked
Thursday 10:00 ✓
Confirmation sent
Yes, via SMS ✓
CRM record
Created automatically ✓
Security & data

Security and data

Patient data is special-category health data under UK and EU GDPR. Tesseron is built so it stays inside the European Economic Area at every step.

  • End-to-end EEA-resident voice processing. Voice agent, telephony, and hosting are all inside the European Economic Area. No call audio leaves the EEA.
  • UK and EU GDPR aligned. Compliant with both regulatory regimes. Sub-processor list available on request.
  • Data Processing Agreement on engagement. Signed before any patient data is processed.
  • Data minimisation and least-privilege access. We process only what is needed to handle the call and update your systems.
  • Retention controls. Call recordings, transcripts, and operational data are retained only for the periods your clinic and the regulations require.
Read the privacy policy →

Frequently asked questions

Three things. First, Tesseron is bespoke, configured per clinic during a four-week onboarding. Most competitors are productised, with a shared agent and a configuration layer on top. Second, Tesseron focuses on what happens around the call, not just on the call itself. Treatment enquiries get a multi-touch nurture flow until the patient books or declines. Hand-offs to a colleague are briefed, not cold. Third, voice processing stays inside the European Economic Area end-to-end. Most UK competitors route voice through US providers under Standard Contractual Clauses.
Today, the agent integrates directly with calendars (Google Calendar) and with any system that exposes an API. CRMs, payment processors, marketing tools, and internal spreadsheets are all supported. Native integrations with Dentally, Software of Excellence, Carestream, and Pabau are live from Q3 2026. We confirm compatibility during the discovery call. If your PMS is on the Q3 2026 roadmap, we plan the integration into your onboarding timeline.
Modern voice agents are closer to a calm receptionist than to the stilted voice menus most patients remember. We send a sample call from a configured agent before any commercial conversation, so you hear the actual tone before deciding. Voice tone is configured per clinic, so what your patients hear is what you choose.
Most patients do not notice. The patients who do notice usually prefer being answered to ringing the next clinic. For the cases where a patient wants a human, the agent transfers warmly to a briefed colleague. The patient does not repeat themselves.
Every call is logged, transcribed, and reviewable in your dashboard and in the daily summary email. Escalation rules are set by your clinic during onboarding. For clinical urgencies, the agent recognises emergency language and routes the patient straight through to the on-call clinician you choose. If the agent gets something else wrong, you flag the call and the configuration updates.
A 30-minute discovery call to understand your clinic's call patterns, treatments, and integration needs. We send a configured sample call within a few working days of that call. If both sides want to proceed, we agree commercial terms and start the four-week onboarding. No pressure to commit on the first call.
Yes. We offer a pilot engagement with reduced fees and a short termination notice: fourteen days in the first month, thirty days in months two and three. We agree the success metric in writing before we start, so both sides know what "working" looks like at the end of the pilot.
Four weeks from contract to live, in most cases. Discovery, configuration, integrations, testing, training, and a controlled go-live. Complex multi-site clinics or unusual integrations can take longer. We confirm the timeline after the discovery call.
Voice processing is end-to-end inside the European Economic Area. The voice agent runs on Famulor.de in Germany. Telephony and hosting are EEA-resident. No call audio leaves the EEA. We sign a Data Processing Agreement with every clinic before any patient data is processed. Sub-processor list and Data Protection Impact Assessment are available on request.
Dental clinics in the UK and Ireland are an underserved private-services market with a specific shape of demand. NHS access has compressed: a 2023 patient survey found new patients had a 30% chance of getting a dental appointment, against 83% for existing ones. Private demand has grown to fill the gap, and the clinics handling it well have a reception layer that does not exist in most practices. Tesseron is built for that gap. Future expansion to veterinary clinics and other private-services categories is on the roadmap.
Ready when you are

Ready to see if Tesseron fits your clinic?

A 30-minute call. We map your clinic's enquiry patterns and tell you whether this is worth taking further. No obligation.

Book a demo →

30-minute call. No obligation.