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Veterinary practices that respond faster retain more clients.

Tesseron builds and manages a custom AI receptionist for your practice, integrated with your practice management system. Handle pet owner calls, improve triage and routing, and protect your clinical team's time at any hour.

Start the assessment
  • Takes 2 minutes.
  • Free. No obligation.
  • EEA-only data processing
  • Human handoff built in
  • Retention controls
  • Audit trail

Calls answered when you are with patients

When your front desk is busy with check-ins or payments, the AI handles the next call without voicemail or a queue.

Out of hours and peak times covered

Pet owners call when it suits them. The AI is available at any time, including evenings, weekends, and bank holidays.

Urgency identified and routed correctly

The AI recognises triage cues during calls, captures the key details, and escalates genuine emergencies to your on-call team right away.

  • Faster response increases the chance of qualifying a new patient enquiry.
  • Delays from minutes to tens of minutes can materially reduce qualification rates.

Sources: Harvard Business Review, Massachusetts Institute of Technology

See if you qualify

Start the assessment to check fit and get next steps.

Start the assessment
  • Takes 2 minutes.
  • Free. No obligation.

How it works

1

Discover

We map your call types, systems, and qualification rules.

2

Build

We implement a tailored AI receptionist and integrations.

3

Go live

We test, train, and roll out safely.

4

Improve

We monitor outcomes and refine based on real conversations.

Security and data

  • United Kingdom and European Union general data protection regulation aligned
  • Data processed in the European Economic Area only
  • Data minimisation and least-privilege access
  • Data processing agreement available for customers
  • Retention controls to keep only what is needed for operations and auditability
Read the privacy policy

See how it works

Sample call transcript (redacted)

Incoming call

Sample conversation (redacted)

Caller

Hi, my dog has been vomiting repeatedly for the past few hours and seems really lethargic.

AI Receptionist

I am sorry to hear that. Could I start with your name and your dog's name?

Caller

Sure, I'm Mark Ellison and the dog is Biscuit.

AI Receptionist

Thank you, Mark. How old is Biscuit, and has there been any change in his drinking or eating today?

Caller

He is three years old. He has not touched his food and seems very flat.

AI Receptionist

I understand. Has he had access to anything unusual today, such as food, plants, or household items?

Caller

Not that I know of.

AI Receptionist

I am going to flag this as urgent for our clinical team. Could I confirm the best number to reach you on?

Caller

Yes, it is the number I am calling from.

AI Receptionist

Thank you, Mark. A vet nurse will call you back within ten minutes. Please monitor Biscuit closely and call us immediately if his condition changes.

Example qualification summary sent to your system

Before

New enquiry received via phone. No record created. Staff made a note on paper.

After

  • Name: Mark Ellison
  • Pet: Biscuit (3-year-old dog)
  • Presenting concern: Repeated vomiting, lethargy, not eating
  • Triage level: Urgent
  • Action: Clinical team alerted, callback within 10 minutes
  • Record created: Yes, automatically

Frequently asked questions

Will this replace my reception staff?
No. The AI handles routine call volume so your team can focus on patients in the practice and higher-value work. It escalates anything outside its scope to a person. Think of it as adding capacity, not replacing people.
How does it handle genuine emergencies?
The AI recognises urgency cues during the call, captures the key details, and routes the case to your on-call team immediately. You define the escalation rules during setup, so the right person is always alerted for urgent cases.
Can it safely triage pet health concerns?
The AI works within defined triage protocols agreed during setup. It does not provide clinical advice. Its role is to gather information, assess urgency against your criteria, and escalate to qualified staff without delay.
Will pet owners know they are speaking to an AI?
Your practice name and greeting are used throughout. We recommend transparency as best practice. Pet owners who prefer to speak to a person can request a callback at any point, and the AI will take their details and alert your team.
How does it handle out-of-hours emergency calls?
The AI follows your out-of-hours escalation protocol. Urgent cases are routed to your emergency contacts. Routine enquiries are logged and queued for the next working day.
How do you handle client and patient data?
All data is processed inside the European Economic Area. We follow UK and EU GDPR requirements, apply data minimisation, and provide a data processing agreement. Retention rules keep only what is needed for operations and auditability.
How long does setup take?
Most practices are live within two to three weeks. We handle the technical setup and integration with your practice management system. Your team's involvement is minimal.
Can it integrate with our practice management software?
We integrate with eVetPractice, Animana, PetsApp, and other leading veterinary practice management systems. We confirm compatibility during the discovery call and handle the integration end to end.

Ready to find out if you qualify?

Start the assessment to check fit and get next steps.

Start the assessment
  • Takes 2 minutes.
  • Free. No obligation.